Privacy Policy

1. Who we are

Caregenix Healthlife Pvt Ltd (referred to as “Caregenix”, “we”, “us” or “our”) is a pharmaceutical company incorporated in India with its registered office at Plot No. 13/3E-1035, Sector 13, CDA, Kataka, Odisha, India. We are the data fiduciary responsible for personal information collected through this website.

Questions about this policy can be sent to info@mycaregenix.com or by post to the address above.

2. Scope

This policy applies to the website at mycaregenix.com and its sub-pages. The website is informational. We do not sell medicines online and we do not collect payment information through this website. It does not apply to third-party websites that we may link to.

3. Information we collect

Information you give us

When you use our contact form, email us or call us, you may provide:

• your name, email address and phone number;
• the hospital, clinic or organisation you represent, if you choose to share it;
• the purpose of your enquiry and the content of your message;
• if you apply for a role, your CV and the information it contains, such as qualifications and work history.

Information collected automatically

Like most websites, our hosting provider records technical information when you visit, such as your IP address, browser type, device type, referring page, pages viewed and the date and time of your visit. This information is used to keep the website secure and to understand how it is used.

4. How we use your information

• to respond to your enquiry and provide the information you asked for;
• to share product and prescribing information with registered medical practitioners who request it;
• to evaluate distribution and partnership enquiries;
• to consider job applications and contact candidates;
• to operate, secure and improve the website;
• to comply with legal obligations, including record-keeping requirements.

We do not use your personal information for automated decision-making or profiling.

5. Legal basis and consent

We process personal information in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them. When you submit the contact form you give your consent to the processing described in this policy for the purpose you selected. You may withdraw consent at any time by writing to info@mycaregenix.com; withdrawal does not affect processing carried out before it.

6. Who we share information with

We do not sell or rent personal information. We may share it with:

• service providers who host the website and deliver our email, acting on our instructions and bound by confidentiality obligations;
• professional advisers, regulators, courts or law enforcement where required by law or to protect our legal rights;
• a successor entity in the event of a merger, acquisition or reorganisation.

Where a service provider processes information outside India, we take reasonable steps to ensure it is protected to a standard consistent with applicable Indian law.

7. Retention

We keep enquiry records for as long as needed to respond to you and for a reasonable period afterwards for reference and legal compliance. CVs are retained for up to twelve months unless you ask us to delete them sooner. Technical logs are kept for a limited period for security purposes.

8. Security

We use reasonable technical and organisational measures, including encrypted connections, access controls and reputable hosting, to protect personal information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you have the right to:

• access the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to erase information that is no longer needed for the purpose it was collected;
• withdraw consent that you previously gave;
• nominate another person to exercise these rights on your behalf, where permitted.

To exercise any of these rights, email info@mycaregenix.comwith the subject line “Privacy request”. We may ask you to verify your identity before acting on a request.

10. Grievance redressal

If you have a concern about how we have handled your personal information, write to info@mycaregenix.comwith the subject line “Grievance” or to the registered office address above. We will acknowledge your complaint and aim to resolve it within the time prescribed by applicable law. If you are not satisfied with our response, you may approach the Data Protection Board of India.

11. Cookies

This website uses only the cookies and local storage that are strictly necessary for it to work. If we introduce analytics or other optional cookies in future, we will update this policy and, where required, ask for your consent first.

12. Third-party links

Our website may link to third-party sites, such as mapping or messaging services. We are not responsible for their content or privacy practices, and we encourage you to read their policies.

13. Children

This website is intended for adults, including healthcare professionals and business partners. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has provided us with personal information, please contact us so that we can delete it.

14. Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last revised. Material changes will be highlighted on this page.

15. Contact

Caregenix Healthlife Pvt Ltd
Plot No. 13/3E-1035, Sector 13, CDA, Kataka, Odisha, India
Phone: +91 99371 97929
Email: info@mycaregenix.com

See also our Terms and Conditions.