Terms and Conditions

1. Acceptance of these terms

By accessing or using this website you agree to be bound by these Terms and Conditions and by our Privacy Policy. If you do not agree, please do not use the website. We may revise these terms at any time by updating this page; continued use after a change means you accept the revised terms.

2. About this website

This website provides general information about Caregenix Healthlife Pvt Ltd, its therapeutic focus areas and how to contact us. It is not an online pharmacy. Nothing on this website constitutes an offer to sell, or a solicitation to buy, any medicine.

Caregenix markets prescription medicines that are supplied only through licensed channels and dispensed against the prescription of a registered medical practitioner. Detailed product and prescribing information is made available to registered medical practitioners and licensed trade partners on request, in line with applicable law.

3. No medical advice

The content of this website is for general information only and is not medical advice. It is not a substitute for consultation with a qualified physician or other healthcare professional. Never disregard professional medical advice, or delay seeking it, because of something you have read on this website. In a medical emergency, contact your doctor or the nearest hospital immediately.

4. Reporting adverse events and product complaints

Patient safety matters to us. If you wish to report a suspected adverse event, side effect or product quality concern relating to a Caregenix product, please contact us at info@mycaregenix.com or on +91 99371 97929. Please include the product name, batch number if available, and a description of the event. Do not use the website contact form for medical emergencies.

5. Intellectual property

The Caregenix name, logo, tagline “Quality Life With Care” and all content on this website, including text, graphics, images and layout, are owned by or licensed to Caregenix Healthlife Pvt Ltd and are protected by applicable intellectual property laws. You may view, download and print pages for your personal, non-commercial reference. Any other reproduction, distribution, modification or commercial use requires our prior written permission.

6. Acceptable use

You agree not to:

• use the website for any unlawful purpose or in breach of any applicable law;
• attempt to gain unauthorised access to the website, its servers or any connected system;
• introduce viruses, malicious code or automated scraping tools;
• submit false, misleading or defamatory information through the contact form or by email;
• impersonate Caregenix, its employees or any other person.

7. Accuracy of information

We take reasonable care to keep the information on this website accurate and current. However, information may become out of date and we make no representation or warranty, express or implied, as to its completeness, accuracy or fitness for any purpose. We may change or remove content at any time without notice.

8. Limitation of liability

To the fullest extent permitted by law, Caregenix Healthlife Pvt Ltd and its directors, employees and agents shall not be liable for any direct, indirect, incidental, consequential or special loss or damage arising out of or in connection with your use of, or inability to use, this website or any content on it. Nothing in these terms limits liability that cannot be limited under applicable law.

9. Third-party links and services

The website may contain links to third-party websites and services, such as mapping and messaging platforms. These are provided for convenience only. We do not control and are not responsible for their content, availability or practices, and a link does not imply endorsement.

10. Enquiries and submissions

Information you submit through the contact form or by email is handled in accordance with our Privacy Policy. Please do not send us confidential or proprietary information, or unsolicited ideas or proposals, through the website. Any such submission will be treated as non-confidential.

11. Recruitment

Career enquiries should be sent to hr@mycaregenix.com. Caregenix does not charge any fee from candidates at any stage of recruitment, and genuine communication comes only from an mycaregenix.com email address.

12. Governing law and jurisdiction

These terms are governed by the laws of India. Any dispute arising out of or in connection with this website shall be subject to the exclusive jurisdiction of the courts at Kataka, Odisha.

13. Severability

If any provision of these terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14. Contact

Caregenix Healthlife Pvt Ltd
Plot No. 13/3E-1035, Sector 13, CDA, Kataka, Odisha, India
Phone: +91 99371 97929
Email: info@mycaregenix.com